eTaxPro Privacy Policy Statement
www.etaxpro.net is the website of eTaxPro LLC.

Our postal address:
2155 W Pinnacle Peak Road Suite 201 Phoenix AZ 85027

Other ways to reach us:
Email: support<at>etaxpro<dot>net
Telephone: (877) 772-1102
Fax: (480) 718-7701

We at eTaxPro LLC (herein referred to as "eTaxPro") highly respect your privacy and the confidentiality of your personal information (including email addresses). Our company's resources and entire staff are fully committed to safeguarding your personal data (including email addresses) by ensuring that the highest security and other precautionary measures are in place to protect your non-public information. That is why we do not share your information (including email addresses) with third parties, affiliates, or partners in ways other than disclosed in this privacy statement. We only collect, store and use your personal information (including email addresses) for defined purposes. The purposes include supplying service and support, and notifying you of new/enhanced products and services.

eTaxPro is committed to protecting your privacy and data. At any time, you may contact eTaxPro to request what information you have given us and request correction or deletion. Our goal is to ensure the highest levels of security and confidentiality. 

Information Collected

eTaxPro will only collect, store, use, and share your personal information (including email address) as it is defined by etaxpro.net's privacy statement and as regulated by state and federal laws. Information collected on the etaxpro.net website is stored by eTaxPro and is used to provide service and support, as well as notify you when new/enhanced products and services become available. We do not disclose your information (including email address) to any other third parties except as stated in this privacy statement. We do not supplement your personally identifiable customer information (including email addresses) with information from other companies.
In order to become a client of our individual tax preparation and/or executive compensation consulting services, you must first agree to our Terms of Service and pay your fee when prompted. During the client onboarding process, a user is required to give contact information (such as name and email address). We use this information to contact you about our individual tax and/or executive compensation consulting services, to send a confirmation email, and/or to notify you if we have any trouble processing your order.

If you decide to become a client of eTaxPro's individual tax preparation and/or executive compensation consulting services, we will request additional information. On the payment information page, you pay by credit or debit card. Financial information such as credit or debit card number and expiration date will be collected. This information is used for billing purposes and to allow for your subscription to become active. If we have trouble processing an order, the contact information collected is used to contact you.

eTaxPro collects information about your system as it interacts with our site in order to prevent fraudulent returns. This information includes your IP address and device identification information.

Clear GIFs (Web Beacons/Web Bugs)

We use clear GIFs in our HTML-based emails to let us know the number of emails that have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We do not tie the information gathered by clear GIFs to our customers' personally identifiable information. If you would like to opt-out of these emails, please see "Changing and Deleting Personal Information" below.

Third Party Intermediaries

We use an outside credit and debit card processing company to process eTaxPro's client fees, as well as other ancillary fees. This company does not retain, share, store, or use personally identifiable information for any secondary purposes.

We use an email delivery and marketing company to send emails that you have agreed to receive. Pixel tags and cookies are used in those email messages and at our website to help us measure the effectiveness of our advertising and how visitors use our site. 

We use a secure, encrypted file transfer service company to exchange documents between you and eTaxPro.  This company does not share or use personally identifiable information for any purpose other than the secure, encrypted storage of your documents and/or the exchange to these documents that takes place between you and eTaxPro.  This company's robust security architecture supports compliance with regulations like SOX, GLBA, HIPAA, and state-level data encryption and privacy breach laws.  This company attains a best-in-class SLA (99.9% network and application uptime) their Certified Data Centers are SSAE-16 & ISO 27001 compliant.

eTaxPro may also enter into marketing alliances and joint marketing relationships. eTaxPro's relationship with these companies shall not represent our endorsement for the products or services these companies offer; and, are only being made available within etaxpro.net to serve as added conveniences for our site's visitors. Unless you have supplied your consent, eTaxPro does not share your name and other personally identifiable information (including email addresses); and, eTaxPro shall never sell or rent any information that identifies you personally or individually. Otherwise, for a third party intermediary to obtain your contact information or personal data, you, yourself, will need to supply them with your information or become their direct customer. If you consent to share your personal information with a third party through etaxpro.net, you may unsubscribe by contacting us at any of the points of contact above.

Written agreements are established between eTaxPro and all third party intermediaries, as well as joint marketing and alliance companies. Each agreement strictly limits the use of your personally identifiable information to the scope of the contract. Contractual agreements, such as these, also stipulate safeguard, handling, and other precautionary care procedures, which are required to be taken. The contractual agreements we have in place and/or establish also govern confidentiality rights by limiting the information that we can share to include only aggregated statistical data.

Links to Other Web Sites

etaxpro.net may contain links to third party websites. Each of these links shall be clearly identified. eTaxPro does not direct or oversee the policies, procedures, or other practices for companies other than eTaxPro. eTaxPro does not endorse the products and services that are offered by third party companies. The presence of third party links within etaxpro.net are for convenience purposes only and should not be considered as representing an endorsement by eTaxPro. Some of these third party sites may collect information about you or request sensitive, personal information from you. If accessing a third party site via a link, which originated from etaxpro.net you will be subject to the policies and procedures that have been established by the third party. We encourage you to review their privacy policies to learn more about what information is collected, how it is used, and how it is stored.

eTaxPro may provide third parties with links to etaxpro.net. Once you have been redirected to a etaxpro.net Web page, the terms and conditions of our site shall apply.

Our website includes Social Media Features, such as the Facebook, LinkedIn and Twitter [and Features and Widgets, such as the Like and Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changing and Deleting Personal Information

If you supply us with your postal and/or email address, you may periodically receive mailings from us containing information on new products, services, or upcoming events. You may choose to be removed from our mailing list by contacting eTaxPro using one of the methods listed at the top of this page (email, phone, mail or fax). If your personally identifiable information changes (such as zip code, phone, email or postal address), or if you no longer desire our service, we provide a way to correct the information or deactivate the account. This can be done by contacting us via the contact methods listed at the top of this page.  When you become a client of eTaxPro, we create a user profile for you that includes your name, email address, and other information you provide through the service. If you choose to discontinue as a client of our service(s), eTaxPro retains this information in its archives even though it is no longer accessible online. If you wish to have your information permanently removed from our archives, you may contact us using one of the methods listed at the top of this page (email, phone, mail or fax) and eTaxPro will respond to your request. eTaxPro retains all e-filed returns and related information as necessary to comply with relevant laws, regulations, and industry standards.

If you do not want to receive promotional email from us in the future, please let us know by sending an email to us at the above address, calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive email from our company. Please make sure you supply the same email address to us that you are receiving the email from. In some cases, email addresses are being forwarded by your ISP to another email address. We must have the one that is listed in the email you receive from us. In addition, users may unsubscribe by replying to the opt-out instructions at the bottom of each email they receive.

Persons who supply us with their telephone numbers or emails online may receive telephone or email contact from us with information regarding services they have inquired about. They also may receive telephone or email contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your correct phone number. 

With regard to tax return information, you have the option of either mailing or e-filing your tax returns. If you decide to e-file your tax return, you will not be able to update your personal information once your tax return has been filed, unless the IRS rejects the return. 

Security Measures

Our primary concern is that your personal information is private and secure. At eTaxPro we use the industry-standard Secure Socket Layers (SSL) protocol which provides data encryption, message integrity, and server authentication when your data is sent to us. 

All information you enter while using eTaxPro is used strictly by eTaxPro to provide the services requested by our clients. We maintain physical, electronic, and procedural safeguards that comply with applicable law and federal standards. All data is stored on eTaxPro servers and is backed up to prevent the loss of data. Electronically filed returns, which are further encrypted, are sent directly from eTaxPro to the IRS via a secure connection. Access to (and the use thereof) personally identifiable customer information (including email addresses) is restricted to authorized personnel and is permitted only when prompted by you, or as dictated by service, support, and/or fulfillment requirements. eTaxPro will not sell or rent your name or other personal information (including email address) to any third party in ways other than disclosed in this privacy statement. Personally identifiable information (including email addresses) is only shared with third party intermediaries providing they have been contracted to act on eTaxPro's behalf or to carry out a specific function. Under these circumstances, third party intermediaries may not sell or transfer this information (including email address) nor may they use information for any secondary purpose.

Notices and Service Alerts

Although we respect and honor your privacy preferences, eTaxPro shall maintain and reserve the right to contact you (via email, phone, fax, mail, or otherwise) when it deems appropriate, such as for nonmarketing purposes (such as bug alerts, security breaches, and/or changes that may impact your ability to use eTaxPro products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Affiliate Program

etaxpro.net offers an affiliate program to broaden its marketing reach. Affiliate sites may register with etaxpro.net to advertise eTaxPro's services. All information collected from the affiliate (including email address) is used to apply proper credit to the affiliate's sales, contact the affiliate if products and offers change, and to make payment to the affiliate for their sales commissions. No information (including email address) supplied by an affiliate is shared or sold to a third party.

Use of Log Files and Cookies

Like most Web servers, eTaxPro relies on log files. Log files include: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), number of page views, platform type, date and time stamps, as well as the number visitors to our website. This information is used by eTaxPro to administer the site, analyze trends, track aggregated user movements, and gather broad demographic information for aggregated use only. Our website also uses tracking software which enables us to anonymously analyze trends occurring on our website. Personally identifiable information (including email address) is not stored, as the software does not collect personal information such as name, age, phone number, mailing address, email address or credit card numbers from visitors. For each visitor to our Web page, the software automatically recognizes only the consumer's domain name, IP address, access times, and pages viewed. IP addresses, etc. are not linked to personally identifiable information (including email address).

etaxpro.net employs the use of cookies. A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information (including email address) while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time.

General Disclosure of Aggregated Information

eTaxPro may disclose aggregate information to the IRS or other parties; however, we will not represent any information, which may be used to identify you personally or individually (including email address) without your expressed consent. Examples may include, but are not limited to: the total number of users served by a eTaxPro product/service, general age group ratios, and other statistical data relating to tax preparation and electronic filing service.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users' personally identifiable information (including email address) in a manner different from that stated at the time of collection we will notify users by posting a prominent notice on our website for 30 days.

If we merge with, or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services. You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Last Updated: January 25, 2017